A South Delhi Municipal Corporation official mentioned, “Patients are advised proper treatment according to the protocol. The consultations include psychological counselling, reassurance and proper guidance considering people are scared and anxious because of their experience during the deadly second Covid-19 wave. Serious patients are called to Mata Gujri Hospital, Tilak Nagar for further advice as we have 24×7 emergency services with an ambulance facility there.”
While the telecounselling facility was began final yr, video counselling was added this time to take heed to the problems of sufferers or their members of the family nose to nose.
“We only insist on video calling if there is a lack of clarity. Our team members keep all call records and demography of patients for future reference. But their medical history is not recorded and details are not shared with others because the main purpose of telecounselling is to provide online consultation for immediate help,” mentioned the official.
East Delhi Municipal Corporation began each video and telecounselling amenities on January 8. Since then, it has been receiving 80-100 calls on daily basis. “Initially, two doctors were getting 15-20 video calls each daily, while the team members were getting 60-70 calls on the phone. Though the number of calls has reduced now, we have made rosters for attending to calls to divide the work pressure,” mentioned a senior physician from Swami Dayanand Hospital.
“The elderly are more worried about comorbidities. Their anxiety can be judged from the fact that some call at least 4-5 times a day after testing Covid-positive or being diagnosed with symptoms of the illness,” added the physician.
A North Delhi Municipal Corporation official mentioned individuals needed details about Covid administration and therapy, vaccination centres, crematoriums, dying certificates, ICU and oxygen mattress availability in addition to sanitation strategies, together with lifting of biomedical waste.
The Ayush division of the company mentioned their precedence was to information individuals with house cures to assist them recuperate from post-Covid results. “People have been asking why they are getting infected despite receiving both vaccine shots. We tell them that it depends on their immunity as well as the Covid-19 variants, so they need to adopt safety measures,” mentioned a senior physician. Their helpline quantity is 1800-200-8701.